Events Tab

The Events tab is used to alert all operators of any events that have been notified to Synergy. When an event comes in, the server distributes the event to all the users that have permission to view this alarm.

Note that the icons for alarms are system configurable; you should get a list of the icons for your site from the System Administrator.

While a contact is closed the icon for it appears red (fire exit alarm in the screen shot above).

To view the details for an alarm, click on the icon for it. A dialog with the alarm details is launched; below is an example of it:

Depending on how the alarm is setup, some of the fields might be empty. For example if no camera has been associated with the alarm, the Camera field will be empty.

If there is a camera associated with the alarm clicking the Video button switches the Video tab to that camera.

Click Ok to close the dialog.

Depending on how the alarm is setup various actions can take place (e.g. change camera, go to preset, start workflow, run macro etc.).

If the alarm is setup so that an incident or alarm form is associated with it you will receive a notification in the Events tab:

Click on the icon to launch the respective form; this is the Alarm Details dialog for Alarm Form (see TBDR) and the Incident Details dialog for Incident Form (see TBDR).

Example events are: Tamper Alarms, Help Points, Video Loss, etc…

For example, the event that comes up is a help point call. Synergy can be configured so that when the operator accepts the event, the camera associated with that help point automatically switches to the spot monitor for that operator. The camera goes to the ‘help point’ pre-set and the audio channel is opened for the intercom to the help point.

An event can arise from the locking or simultaneous use of a camera. If one operator is controlling a camera, and a second operator tries to move it, an event comes up to inform them that the camera is in use. Next to this information a ‘request camera’ button will appear that, if pressed, sends a message to the current operator that someone else requests the camera. If the ‘request button’ isn’t pressed within 10 seconds, it disappears from the Events tab.

The same principles apply if a user has deliberately locked a camera for an incident. When a second user requests a locked camera, a message is sent to the original operator, who also has a button pop up in the Events tab, to either unlock and release the camera, or to retain control.

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