Working Through A Workflow – Sandbox_2025

Working Through a Workflow

The Workflow tab displays instructions as you proceed through an active workflow.

The buttons underneath the pane control the progression of workflows:

Start New - Click to launch a new workflow.
Current Workflows - Click to view all currently actively workflows. From here, you can resume and end workflows.
Pause Workflow - Click to pause currently displayed workflow (To resume a paused workflow, go to Current Workflows (see above)).
Escalate - Click to escalate current workflow decision to all other active Synergy users.

Note: Only available if the workflow was launched by an alarm event.

Step Back - Click to return to the previous stage in the currently displayed workflow.
Add Comment - Click to add a text comment to the currently displayed workflow. Comments are logged as stages with a date and timestamp.

When a workflow is started, either by you or automatically, the first step appears on the tab.

As you complete each step, instructions for the next step appear.

Note: Certain decisions in workflows might depend on dataveillance rules, alarm/system status or other automatic system checks. You might not be able to see these for speed and efficiency purposes. In addition, some decisions will need to be escalated to other active Synergy user(s) before you can proceed to the next stage.

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