The System Status Tab

The System Status tab displays the current status of several aspects of your Synergy system and is used for diagnostics and general system administration. Click the System Status tab on the System Status screen.

The following is a screenshot of the tabs on the System Status tab.

Note: To refresh the information on any of the System Status tabs, click the Refresh button at the bottom of the screen.

The Sessions Tab

The Sessions tab displays a table of all Synergy users currently logged in, along with a description, their last access time and their start time.

Your system administrator has the option of ending a user session from this tab by selecting the End checkbox and clicking the Ok button at the bottom of the tab. This also applies to users of the mobile app.

The Incident Sessions Tab

The Incident Sessions tab displays a table of current user sessions in which an incident has been initiated.

The Cameras Tab

The Cameras tab displays a table of all cameras currently in use.

Your system administrator has the option of unlocking locked cameras from this tab.

The Tie Lines Tab

The Tie Lines tab displays a table of information related to any tie lines to which cameras are currently assigned.

Your system administrator has the option of enforcing tie line use from this tab.

The Running Macros Tab

The Running Macros tab displays a table of all macros currently running.

Your system administrator has the option of ending a macro run from this tab.

The Running Tours Tab

The Running Tours tab displays a table of all camera tours currently running.

Your system administrator has the option of ending a camera tour from this tab.

The Server Workflows Tab

The Server Workflows tab displays a list of all workflows run on the server.

The Display Walls Tab

The Display Walls tab displays a list of all existing locks on a display wall. Your system administrator has the option of unlocking a display wall from this tab.

The Digital Recording Tab

The Digital Recording tab is the primary tab for system diagnostics and administration of PSNs.

It is broken down into the following tabs:

The DVR Status Tab

This tab provides information about the current state of your recording storage hardware. The following screenshot shows the tab buttons and the columns included in the table. It can also be accessed via Events and Operations in Customize View or from the Function Search directly.

Note: PSNs that have the status 'Decommissioned' will not display in this list.

If a PSN is in maintenance, you can select the Faulty checkbox and it will display in light blue until switched off again.

To Turn on PSN Alarms

Click the PSN in the list to select it and click the Alarms On button. The Confirm PSN State dialog appears.

Click Yes.

To Turn Off PSN Alarms

Select the PSN and click the Alarms Off button. The Confirm PSN State dialog appears.

Click Yes.

To Disable Hotswaps

If a PSN is hot-swapped, the Hot-Swapped? checkbox on the DVR Status tab will be selected. If you want to disable the hotswap, select the PSN and click the Disable Hotswaps button.

To Enable Hotswaps

If you want to enable hotswapping, select the PSN and click Enable Hotswaps. The Confirm PSN State dialog appears.

Click Yes.

To Clear Faults

If a PSN is faulty, the Faulty? checkbox will be selected. If you want to clear the fault, select the PSN and click the Clear Fault button.

To See PSN History

If you want to see the complete history of a PSN, select it and click the History button. The View Stream History for <PSN Number> screen appears.

The DVR Channel Status Tab

This tab provides a color-coded table to indicate the status of each PSN. It can also be accessed via Events and Operations in Customize View or from the Function Search directly.

Using this tab, you can perform the following actions for specific, multiple or all channels:

Turn alarms on and off
Manually start and stop hotswapping
Reinitialize (for use with analog matrices)
Clear faults
View history
View camera history

When you select (highlight) one or more hotswapped channels and click Stop Hotswap, the following dialog box displays:

Click Yes to proceed, or No to cancel.

If you click Yes, the following dialog box displays:

If you click No, recording alarms for this channel will be disabled. This prevents channels with video loss from automatically going into hotswap mode after being manually brought out of it.

You have the option to hotswap multiple channels on multiple PSNs using a configurable Hotswap Full PSNs button. For more details, see your system administrator.

You can also configure a Hotswap Full Stop button by adding in the client configuration setting hotswapAllPSN and setting it to true. When selected, Synergy looks at all of the available rows and whether all of the PSNs have hotswapped. It will then grab the additional channels for those PSNs and all affected PSNs will have their hotswaps stopped.

Select Permanent Hotswap to enter a permanent hotswap state. This can be done even when the PSN is already in hotswap mode.

Use the Search field to search based on any filter criteria.

The following screenshot shows the tab buttons and the columns included in the table.

Color	State
White	OK.
Green	PSN alarms off.
Aqua	Alarms off.
Red	Hotswap.
Black	Permanent hotswap.
Fuschia	Never hotswap.
Gold	Not in RMS.

You can filter the report by status. To filter what is displayed, select the checkbox of the colored boxes in the Status Key at the top of the screen for each status that you wish to be shown.

For example, in the above image, only DVRs with a status of PSN Alarms Off (green) or Alarms Off (blue) are included.

The PSN Contents Tab

This tab provides a table showing the contents of each PSN.

You have the option to show the camera names and numbers, the file sizes, and the file times in the Contents of Streams columns.

The File Transfer Queue Tab

This tab provides a table showing which incident video files are scheduled for export. It is possible to stop export on this page, should you need to.

The PSN Usage Tab

This tab provides a table showing the usage history of each PSN.

The PSN Health Overview Tab

This tab provides a tree structure view of the status of each PSN.

The Coverage Cameras Tab

This tab provides a table showing which faulty cameras have coverage cameras in place. The following screenshot shows the columns included in the table.

If you want to halt the coverage to a camera, select it in the list and click the Stop Coverage button.

The Backfiller State Tab

This tab shows the current backfilling status. You can filter by 'active' or 'pending' for each PSN.

Synergy updates the status of all backfiller states that do not have backfiller enabled and are not pending or active to unknown and these are not displayed in the UI. They are still in the database but hidden away.

The status of backfilling is displayed in-line, as shown. It will indicate whether backfilling is up-to-date, searching for gaps in footage, or the time remaining if backfilling is still in progress. If a start and end time is displayed here, this means that the Retry Hour option has been triggered in the backfiller application. This searches for gaps in footage within the last hour and will then only backfill for the time where there is a gap.

The backfilling information can be exported to CSV, if required.

The PSN Dashboards Tab

This tab is used to display PSN dashboards providing you have the set up the appropriate resources on your PSN and have added the client configuration setting: <enablePSNDashboards>true</enablePSNDashboards>. There are two dashboards available, RMS Status Dashboard and OS Statistics Dashboard.

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