Stream Status Indication

Stream Status Indication is an optional setting, which is usually turned off by default. When it is on, there is an icon in the lower right corner of the Video Window that indicates the quality of the video stream from your selected camera. To turn on this indicator, you will need to edit the ClientPlaybackEngineConfig.xml file and change the <EnableExcellentStreamQualityIndicationIcon>false</EnableExcellentStreamQualityIndicationIcon> setting to true. You will then need to restart the "SynecticsRuntimeMonitorService" service.

If you are working in a multi-screen video layout, there will be one icon per video feed. The table below details the status related to each icon.

Stream Status Icon	Video Stream Quality
	Excellent signal quality.
	Some minor packet loss. Although not critical, you should inform your network administrator.
	Frequent packet loss. Inform your network administrator that video playback and recording may be compromised.
	Heavy packet loss. Inform your network administrator immediately.
	No data received from the configured camera. Check Synergy configuration. If video was transmitted in the past, contact your network administrator.
	Cannot communicate with device; device appears to be offline. Contact your network administrator.
	No video available for the selected time/camera. Some devices do not produce recordable data when there is no video. Check that the camera was operational at this time.
	Buffering video data for playback. Wait; video will start shortly.

When there is a stream fault, the video playback window will display the below icon by default. This icon may also be displayed when there are many attempts to reactivate a stream.

This icon is configurable. To change it, move the new icon to C:\Program Files\Synectics\Synergy\image\icon and save the file with the name ‘StreamFault.png’. You will need to overwrite, move or delete the old icon.

You will also need to add the following to synergy.properties: showOverlayStalledVideoWindows=true

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