The Collaborate Tab

When you are in Live Incidents Mode, use the Collaborate tab to broadcast messages and screen images associated with the current incident to other Synergy users. They can then assist in monitoring the incident and completing any necessary tasks.

Click the Live Incidents button on the Views menu. The Live Incidents view appears. The Collaborate tab is located in the lower right panel, as shown in the following screenshot.

Start an incident by clicking the Start Incident button on the Task Bar. You will see the incident in the Incident Manager tab.

Type your message to other users in the Collaborate tab window. Click the Send Comment button. The Send Message dialog appears.

Select the message recipients either by selecting a user group from the Select User Group drop-down menu, or by selecting checkboxes that correspond to individual users. If you have a mail server configured for use with Synergy, you can also enter e-mail addresses in the Email To field.

Click Send.

If you want to include the image currently displayed on the Video tab playback screen, click the Send Image button. A snapshot is sent with the message.

The message recipients will receive notification that they have a message in the Events tab:

When the recipients click on the Events tab message, details of your message appear.

If these users want to send you a reply, they click Reply. If they want to collaborate, they click Collaborate and the Incident Details dialog opens on their workstations.

If you want to see details for the current incident, click the Show Form button. The Incident Details dialog appears.

If you want to change the background color for the listing of the current incident on the Incident Manager tab, click the Set Incident Color button. The Select Incident Color dialog appears.

Make a color selection from the Swatches tab and click OK. The incident listing now has the selected background color.

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