The Responses Tab

Use the Responses tab to record certain types of incident responses made external to Synergy, such as telephone calls to the police, medical personnel, the fire department, or any other emergency personnel. You can track the time calls were made, and the arrival and departure time of the responders.

Setup: External responses are set up in Setup->System Setup->Incidents->Setup Response Types.

To add details for an emergency response, click the Add Entry button. The Edit Response Details dialog appears.

Make a selection from the Response Type drop-down list.

Click the Called, Arrived, and Departed buttons. The Select Date dialog appears after each, as shown in the following screenshot.

Enter a time for each category. This creates a timestamp for each action.

Enter any relevant information in the Notes field in the Edit Response Details dialog and click OK.

Click Save on the Incidents Details tab.

If you want to edit an entry on the Responses tab, click the entry and the View Entry button. The Edit Response Details dialog appears with the entries for this response.

Make edits as needed and click OK.

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