Adding Main Details For An – Sandbox_2025

Adding Main Details for an Incident

The Main Details tab is pictured below.

You can change the Type by selecting an option from the drop down list, (Incident types are configured during System Setup).

Incident types are configured via Setup->System Setup->Incidents->Setup Incident Types.

Also you can change the Status; the options are Open (the incident is ongoing or requires follow up) and Closed (the incident has been resolved or does not require further attention.

You should assign status as specified for your site so that consistency is maintained. This is important as you can filter incidents based on status.

The Start and End bring up a Select Date dialog allowing you to change respectively the start and end date and time for the incident.

Int Ref 1 and Int Ref 2 are provided for entering optional internal references. If being used, the labels for the references would have been customised to suite your needs. (Int Ref 1 has been changed to CAD ID in the screen shot above.)

The labels for the Int Ref 1 and Int Ref 2 fields are set in Setup->System Setup->System Properties->Setup System Properties.

For an existing incident the Description field displays the description you provided when creating the incident. You can modify it as desired or enter description when creating a new incident.

Click Save to save your changes.

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