The Incidents Tab

The Incidents tab is an important Incident Management tool, because it offers so much functionality in one place. In this tab you can:

View incident details.
View incident video.
Lock and unlock incidents to prevent tampering or unwanted modification.
Add new incidents to the database.
Delete incidents from the database.
Permanently save an incident to an incident locker.
Report on incident data.

Select the Incident Video view from the Views menu.

This view contains the Incidents tab.

This tab lists all existing incidents that fall under the time period displayed in the Search Filters drop-down menu, including those that have not been saved to an incident locker.

If an existing incident that has not been saved to an incident locker nears the time at which it is to be decimated (permanently deleted), its row in the list is highlighted in red and states the time remaining before it will be decimated.

Setup: There is optional configuration for incident decimation labelling. See your Synectics system administrator for details.

Searching for Incidents

Use the Search Filters to define the time period or related data for which you want to search for incidents. Click Search. The incidents matching your search criteria appear listed on the tab.

The Common Dates drop-down menu provides a selection of dates you are most likely to use and the days of the last month for quick access.

To view the details of an incident, double-click it in the list. The Incident Details dialog appears.

If you want to edit the incident details, enter your changes and click Save. The Incident Save confirmation message appears.

Click OK.

Note: Any modifications to the Incident Details dialog will be timestamped.

For detailed information about the Incident Details dialog, see The Enter Incident Details Dialog on page 1.

Incident Operations

To perform range of operations related to incidents, click the Operations button in the bottom left-corner of the Incidents tab.

Creating New Incidents

If you want to create a new incident, click the New button in the lower area of the tab. The Incident Details dialog box appears, populated with a new incident ID number and the current date and time. A new line item for the new incident appears on the Incidents tab table.

Enter information in the Incident Details dialog box. For detailed information, see The Enter Incident Details Dialog on page 1.

Locking and Unlocking Incidents

If you want to lock an incident, select it, click Operations and then the Lock Incident button. The Confirm Lock Incident dialog appears.

If you select Yes, the Confirm Permanent Incident Lock dialog appears.

If you click Yes, the incident will become permanently locked.

If you want to unlock an incident, and have sufficient privileges, select it, click Operations and then the Unlock Incident button. The Confirm Unlock Incident dialog appears.

Click Yes.

Viewing Incident Video

To view video footage already associated with the selected incident, click Operations and then Video. The video window located next to the Incidents tab will display the associated video footage.

Saving Incidents to Lockers

To save an incident to an incident locker, select the incident and click the Save to Locker button.

The Confirm Incident Movement dialog appears.

Click Yes.

Note: For more information about incident lockers, see Incident Lockers on page 1.

You can generate a report of the data on the Incidents tab. The report format options appear as radio buttons in the lower right section of the tab. Select the radio button for the format you want and click the Save Data As button.

The following is a screenshot of the Summary of Incidents report in .pdf format.

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