The Enter Incident Details Dialog

As you are viewing live footage, there will be many instances requiring you to save a record of certain events as an incident. When you initiate an incident, you are in Live Incidents Mode.

There are two ways of initiating an incident, depending on which option of incident recording you have chosen. See your Synectics administrator for further details.

Clip Mode

In Clip Mode, Synergy keeps track of any changes of camera in both live and recorded video, and adds the appropriate clips into the clip basket. These can then be reviewed before being saved to an incident or discarded.

To begin, click the Start Clip Mode button on the Task Bar at the bottom of the Primary Window, as shown in the following screenshot.

The Start Clip Mode button can also be displayed directly on the Clip Basket tab to make it more apparent that you are currently using this mode. To activate the button on this tab, use the client configuration setting: <liveIncidentToClipBasket>true</liveIncidentToClipBasket>

Each time you change camera, or use the clock to search for a specific time, a new clip is automatically created and added to the clip basket.

Once you have the footage that you need, click Stop Clip Mode.

A final clip is added to the clip basket.

The clips can now be reviewed and, if required, added to an incident. For further details, see Saving Clips to a New Incident on page 1.

Incident Mode

In Incident Mode, Synergy allows you to manually select and save a clip directly into a new incident. This mode does not give the option of reviewing or discarding clips.

To begin, click the Start Incident button on the Task Bar at the bottom of the Primary Window, as shown in the following screenshot.

Once you have the footage that you need, click Stop Incident.

The Enter Incident Details dialog appears.

The dialog is composed of several functional tabs; descriptions of each follow. The buttons shown in the following screenshot are at the bottom of each tab. Use them to view video of the incident, generate a report of the information on the tab, save changes to the tab information, and close the tab.

Note: Depending upon your Synergy licensing, you may have options for customizing the Incident Details dialog and associated reports. This manual describes the default versions of the Incident Details dialog and reports.

You can open and close the Enter Incident Details dialog at any time (without closing the incident) to add more cameras or clips to the incident. To do this, go to Views>Live Incidents and in the Incident Manager tab, click Re-open Incident.

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