Cloud Export

If you have a cloud-based incident locker (known as a Synx Cloud incident database) in your Synergy system, you can export incidents saved in local lockers to it for increased security and availability.

There are two steps to exporting incidents to Synx Cloud; transcoding, then uploading.

Setup: Before you can export local incidents to Synx Cloud, the database connection details must already have been configured in the Synergy client application in Setup->System Setup->Run Full Configuration Wizard->Next->Cloud Exports. For information on the fields on this screen, see the Synergy Setup Wizards Guide on the Synectics Global Support Portal.

Go to Video->Manage Lockers.

Click an incident to select it, then Cloud Export.

In the Title field, enter a title for the incident to be displayed in Synx Cloud.

In the Email Address text field, enter the required e-mail address(es) in the Email Address field. To quickly select e-mail addresses for users already configured in Synx Cloud, click the Email Address button. Email addresses must be delimited by either a semi-colon or new lines.

To nominate a contact to receive the cloud export notification e-mail, left-click to select the contact in the Available Contacts list and click >. To nominate all listed contacts, click >>.

Click Ok.

In the Expiration Days field, you may edit the value to alter the number of days before the incident expires in Synx Cloud.

From the Quality drop-down menu, select the transcoding speed of this export (Low, Medium, or High).

Note: If you select Original (No OSD), files will be compressed and uploaded to the Cloud Locker in their native SynAV2 format, maintaining the original resolution and quality of the raw footage.

Note: The higher the selected transcoding speed, the greater the bandwidth consumed. For low bandwidth connections, it is recommended to select Low.

Video exported from Synergy to Cloud Evidence Locker at high quality has a resolution of 1920 x 1080, medium quality of 1280 x 720 and low quality of 320 x 240.
Synergy uses the H264 codec and Constant Rate Factor (CRF) for transcoding into the high, medium and low quality video exports for Cloud Evidence Locker. By automatically adjusting the bitrates based on the input video, CRF is used to achieve the same output quality for different kinds of input videos.

From the Priority drop-down menu, select the priority level of this export (Low, Medium, or High) so it can be appropriately ordered in a queue if multiple exports are in progress at the same time.

In the Description field, enter a description of the incident to be displayed in Synx Cloud.

Click Save.

Go to Video->Cloud Export Queue to access the list of incidents that are currently queued to be exported to Synx Cloud.

The Export Status field tracks the transcoding progress as a percentage. Once complete, it then tracks the uploading progress as a percentage.

To cancel a queued export, select it from the list and click Cancel Export.

To refresh the queue, click Refresh.

To halt the export queue, de-select the Queue Running checkbox.

Click Yes to restart the export queue or No to confirm cancellation.

Once the export process is complete, you can click Export From Locker to return to the View Locker Contents screen to select another incident to export to Synx Cloud.

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