Adding Comments

The Comments tab is used to view, edit and add comments for the incident.

TBD? below doesn’t seem true; how do you finish an incident?

When an incident is finished the Incident Details dialog is locked and an operator cannot change the description for the incidents. However they can add comments via the Comments tab.

Previously added comments are already displayed in the list. For each comment the User that added it and a Timestamp is also displayed. This helps in tracking investigations.

You can edit a comment by selecting it in the list and clicking View / Edit Comment. The Incident Comment Details dialog is displayed:

The current comment is in the dialog; you can edit it as desired. Then click Ok.

To add a new comment click Add Comment. The Incident Comment Details dialog is display with no text in it. Type the new comment and click OK.

You can delete a comment by selecting it and clicking Delete Comment. You will have to confirm:

Select Yes if you really want to delete the comment.

In this section:

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