Incident Record Reminders

Synergy offers an optional function to ensure any non-blank incident description field is reviewed within a user-definable number of days. This ensures that any personal data held in this field must, at least, be reviewed in a timely manner.

The function contains three user-definable parameters.

The number of seconds between reminder notifications of unreviewed incident descriptions being sent to users.
- A reminder notification is also sent five minutes after a server restart.
The earliest number of days before the alarm is raised.
- For example, if this parameter is set to 31, then the reminder will be broadcast if the incident description field has not been reviewed within 31 days of the incident's creation.
The latest number of days that Synergy will check the incident.
- For example, if this parameter is set to 365, then the reminder will continue to report that the incident description field has not been reviewed for up to 365 days after creation. Once beyond that threshold, the reminder will no longer broadcast.

Note: To enable this feature, see your Synectics administrator.

When all the above timing parameters are met, an Incident Review Required button appears in the Events tab.

Click the event notification. A table of all unreviewed incidents displays. Select the one you want to review, and click OK.

A dialog box displays offering the choice of clearing the incident details text or marking the incident as reviewed. Selecting either of these options means that the incident will no longer be reported as unreviewed. You can also edit the text before selecting Reviewed.

If you have edited or retained the original text, the following box displays.

Select Yes to accept your changes.

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