Saving Snapshots To A New Incident – Sandbox_2025

Saving Snapshots to a New Incident

If you have not configured Synergy to add snapshots to an incident directly at the point of saving (to do this, use the client configuration setting checkCapturedImageToIncident), you can use the following process.

Click the Manage Snapshots button in the Incidents group on the Video menu.

The Manage Incident Snapshots dialog appears with your snapshots listed on the Saved Snapshots drop-down menu.

Select the snapshot that you want to save to a new incident. Its image appears in the Image Preview window near the center of the dialog.

Click the Save To New Incident button. The Confirm Proceed With Save dialog appears.

Click OK. The Enter Incident Details To Save dialog appears.

Make a selection from the Incident Type drop-down menu.

Enter incident details in the Description Of Incident field.

Click OK. The Finished copying files dialog appears.

You have the option to delete the snapshot from the Clip Basket. Click Yes or No.

Click Close on the Manage Incident Snapshots dialog. The snapshot is now saved to the new incident.

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