Saving Snapshots To An Existing Incident – Sandbox_2025

Saving Snapshots to an Existing Incident

If you have not configured Synergy to add snapshots to an incident directly at the point of saving (to do this, use the client configuration setting checkCapturedImageToIncident), you can use the following process.

Click the Manage Snapshots button in the Incidents group on the Video menu.

The Manage Incident Snapshots dialog appears with your snapshots listed on the Saved Snapshots drop-down menu.

Select the snapshot that you want to save to an existing incident. Its image appears in the Image Preview window near the center of the dialog.

Click the Select Incident button. The Review Incidents dialog appears.

Select the incident to which you want to add the snapshot. You can filter your search by date range and status in the Incident Selection Parameters area.

Click OK. Details of the selected incident appear in the Select Incident field of the dialog.

Click the Add All to Incident button. The Finished copying files dialog appears.

You have the option to delete the snapshot from the Clip Basket. Click Yes or No.

Click Close on the Manage Incident Snapshots dialog. The snapshot is saved to the incident.

Alternatively, you can select the image or multiple images to save to an existing incident by clicking the Add Selected to Incident button.

The Select Files To Add dialog appears.

Select the files that you want to add in the Available Images field and click the forward arrow (or double forward arrow for all files) to move them to the Selected Images field.

Click OK. Click Close. All of the snapshots are saved to the incident.

If you decide you do not want all of the snapshots saved to the incident, you can click the double back arrow before you click OK.

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