Specifying Actions

You may need to have responses to incidents external to Synergy. For example you may have emergency responses such as call an ambulance, call the police, call 999, call maintenance etc. If an external response was taken for an incident you can track the time you made the call to the service, the arrival and departure time of the service on the Actions tab of the Incident Details dialog.

External responses are set in Setup->System Setup->Incidents->Setup Response Types.

To add details for an emergency response click the Add Entry button. The Edit Response Details dialog is launched:

In it select a Response Type from the drop down list. Clicking each of the Called, Arrived and Departed buttons brings up a Select Time dialog allowing you to add a time stamp for the action.

You can view and edit the details for a response by pressing the View Entry button. The Edit Response Details dialog is launched displaying the current details. You can then edit them if necessary.

In this section:

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