Amending Incident Permissions

The incidentUserGroupExplicitPermission system property is a way of controlling user group access to incidents. If the incidentUserGroupExplicitPermission configuration setting is set to True, you can retrospectively view and amend which user groups are able to access an incident.

Note: To set the configuration setting, go to Setup-> System Setup->Press for Advanced Configuration->System Properties->Central Configuration Settings. You will need a permission of Incident User Group Permission Edit to be able to do this. If you are unsure, see your system administrator.

Click the System Reports button in the System Status Group on the Forms & Reports menu. Select the Reports tab.

Select the Incidents tab and, in the Report Selection pull-down box, select Incident Summary.

Double-click on an incident to select it. The Incident Details pane will display. Select the User Groups tab.

Select or deselect the checkboxes in the Allow column to identify which user groups can see this incident. Click Save.

Click OK in the Incident Save confirmation pop-up, then Close.

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