The Help Point Answer Time Report

The Help Point Answer Time report is for use on sites with an intercom interface. This report provides a table with details on how quickly calls from the help point stations were answered. The following screenshot shows the columns included in the table.

Use the Search Filters to define the time period or related data for which you want to generate a Help Point Answer Time report. You can also filter the data by selecting column-level values. For details on filtering reports with column-level values, see Filtering Reports on page 1

To generate a report, when the data that you want is displayed, select an output format and click the Save Data As button at the bottom of the Reports tab.

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